The policies and procedures of Professional Real Estate Management, Inc. are designed to ensure that we give both you and our owners the best service possible. Please read them carefully. If you have any questions, we will be happy to answer them—just call 1-800-442-9815.
RESERVATIONS: 35% down per reservation is required at time of booking or 7 days if paid by money order. If the advance rent is not received within 7 days of booking, your reservation will be cancelled. Final payment is due in full 14 days prior to arrival. If you have prepaid with a credit card, we will automatically charge the card on file the balance unless you instruct us otherwise. Each reservation is also subject to a non-refundable $45 processing fee and cleaning fee. This is taxable at the rate of 12%.
CANCELLATION POLICY: All cancellations are subject to a cancellation fee of $75 (plus 12% tax). Your prepaid rent less the cancellation fee will be returned if the reservation is cancelled 30 days prior to arrival for weekly and daily reservations, and 60 days prior to arrival for monthly reservations. All weekly and daily reservations cancelled within 30 days and monthly reservations cancelled within 60 days will forfeit the entire advance payment. Room changes are considered the same as a cancellation since the properties are individually owned.
CONFIRMATIONS: You will receive a confirmation letter after we receive your advance payment. Please contact us immediately if you find a discrepancy, otherwise it will be assumed correct. Please verify:
CHECK-IN PROCEDURES: Check-in time is 3:00 pm on date of arrival. During our summer season, there may be unusual circumstances that prevent the property you reserved from being ready by 3:00 pm. We ask for your patience, and suggest that you have alternate plans between 3:00 pm and 5:00 pm. Check in at PRM’s Beach Resort Rentals office, not the rental property. If you are arriving after hours, please call the Beach Resort Rentals office for instructions.
LATE ARRIVALS: We will be happy to leave an arrival packet containing keys and directions for any of our guests arriving after our office is closed provided they have paid their rental balance in full, and have submitted a signed Guest Rental Agreement prior to arrival. Failure to receive a signed agreement or pay in full may result in denied access to property. Please call our office for late arrival instructions.
OFFICE HOURS: Monday through Friday 10:00 am to 5:00 pm
CHECK-OUT PROCEDURES: Check-out time is 10:00 am on the day of departure.
HURRICANE POLICY: If a mandatory evacuation is issued by the National Hurricane Center or our local governing officials due to a tropical storm or hurricane threatening our area, refunds will be made as quickly as possible.
WHAT TO BRING: You will be given a limited supply of towels and washcloths (there are no hand towels). You will need to provide your own personal beach/pool towels. Rental rates do not include daily maid service or a change of linens. Daily maid service and/or towel service can be set up for a nominal fee. There is an initial supply of the following, but you should also bring personal soaps, detergents, garbage bags, and paper products for the duration of your stay.
FURNISHINGS & EQUIPMENT:
Non-Smoking Units: No smoking is allowed in any property. There will be a $250 minimum charge to you if we detect smoke.
DAMAGES: All accidental damages must be immediately reported to PRM or guest will be liable. Guests will be held responsible for any intentional damages to property.
REPAIRS & REFUNDS: Our maintenance/ housekeeping staff is here to make sure your vacation home is in the best condition that it can be. If you should discover otherwise, please report it to us immediately and we will correct it as quickly as possible; however no refunds will be given for appliance failure or other circumstances beyond our control. Please do not wait until you are checking out to let us know about problems, as we no longer have the opportunity to rectify the situation. At times we must wait for parts or service. Please bear with us during these times.
Guests will be responsible for paying for service calls for any air conditioner or refrigerator that is turned down so low that it freezes up and requires maintenance.
PRM and/or an authorized employee or repairman may enter the premises during normal business hours for any purpose pertaining to repair, improvement, care, and management of the premises. We will try to notify you, if at all possible, in as far advance as possible of any entry.
AFTER HOURS EMERGENCIES: There is an agent on call 24 hours a day for EMERGENCIES only. Non-emergencies will be noted and handled the following day during office hours. The after hour emergency number is 800-442-9815;press 4 for emergencies. If the repair can wait until the next morning, leave your information. If it is a true emergency that cannot wait, dial one of two cell numbers you are given. You will be called back within 10 minutes.
LOCKOUTS: If you lock yourself out of your property after office hours, you will need to call the emergency number. You will be responsible for paying a lock out fee of $35 if we must go to the property. If you lock yourself out of your property during office hours, you may come to the PRM office and get another key.
LONG DISTANCE CALLS: Some complexes do not offer phones. There is a long distance block on all rental phones. You will need a calling card to make a long distance call from the property. Local calls and 800 calls are free. Please refer to the phone book in the property for the local calling area.
Some condominiums prohibit boats, trailers, jet-skis, motor homes and buses. If traveling with any of these, please call John Fayard Storage ahead of time to arrange for parking. John Fayard Self Storage 10213 Lorraine Rd, Gulfport,MS 39503; (map); (228) 896-7470; www.johnfayardwarehouse.com
GRILLING: Management and fire codes prohibit charcoal or open fire grilling on or under decks, balconies or porches, or within ten feet of any structure. Please check property for designated grilling area.
GARBAGE REMOVAL: Please place household trash in appropriate receptacles (trash chutes, dumpster, or covered outside containers provided). Check with PRM office for applicable days of garbage removal.
ITEMS LEFT IN PROPERTY: PRM Inc is not responsible for personal items left in a property. A $20 service charge plus shipping costs are required if you request PRM to pick up and mail the items back to you. Any items otherwise unclaimed will be considered abandoned after five days from your departure.
SUBSTITUTION AND REASSIGNMENT: When you make a reservation a property will be assigned; however, no property request is guaranteed. We reserve the right to substitute comparable accommodations without notice or liability in the event of a sale, foreclosure, or whatever otherwise might make a property become unavailable. If you are offered a more expensive property, you will be charged the current rate for the new property, and upon notification of the change, given the opportunity to cancel without penalty should the new arrangements not be acceptable. After notification, the normal cancellation policy will once again apply. Units may not be sublet. If no other property is available, your reservation will be cancelled, a full refund given, and an attempt will be made to contact you via phone and/or email.
Should a foreclosure or sale occur while you are in the property, every attempt will be made to place you in another one. If we cannot place you, the unused rent will be refunded and you may make accommodations elsewhere. You, as guest, agree to hold PRM, Inc. harmless for any damages sustained as a result of actions taken by the property owner.
CATASTROPHE: If a catastrophe—as deemed by PRM, Inc.—occurs and the unit assigned to you is needed for recovery effort housing, your reservation will be cancelled with a full refund to you. An attempt will be made to contact you via phone and/or email.
PETS: While our pets are important to us, unfortunately we cannot accept them in most of our rental properties. You will incur an additional minimum charge of $250 if any evidence of a pet is found in your unit or on the premises. Having a pet in a rental unit without previous permission will void the contract and therefore be subject to eviction and forfeiture of any rental payments.
UNITS FOR SALE: In the event a property you are renting is listed for sale, we may find the need to show the property during your visit. We will make every effort to schedule the showing at a convenient time so we do not disturb your vacation.
INDEMNITY: PRM will not be liable for any damages to rental property of furnishings, nor for injuries resulting from any accident that may occur in or on the premises during the guest’s occupancy. PRM will not be held responsible for acts of theft or vandalism or other damages to the guest’s personal items left in the unit.
We have made every effort to ensure that all information printed here is accurate, but cannot be held responsible for errors in printing or changes made by owners in furnishings and appliances. Prices and tax are subject to change.
Guest acknowledges that PRM is the agent of the property owner and will be paid by the owner.
This constitutes a written rental agreement between “RENTER” and “PRM Inc”. Upon violation of the terms of this agreement, PRM Inc may terminate this agreement and enter said premises. Upon notice of termination, RENTER shall vacate the premises IMMEDIATELY.
Tax rate subject to change by state law. Rates are subject to change without notice!